Background Screening Supervisor, SportsEngine
Job Duties
- Overseeing the Quality Control department, ensuring that processes are running efficiently, and confirming that all background screen results are being returned accurately.
- Develop, maintain, and update consistent reporting around productivity, turnaround time, and quality assurance.
- Maintain employee work schedules including assignments, department coverage, training, paid time off and overtime requests.
- Manage all day-to-day staffing needs for the Quality Control Department, including but not limited to hiring, training, and performance.
- Offer ongoing communication to team members to establish overarching expectations for the department, work productivity and quality, department needs, and daily objectives and goals.
- Provide continued communication to direct reports through department team meetings, one on one conversations, and email correspondence.
- Coordinate closely with the Verifications department on work volume and Compliance department on escalations, disputes, and processes changes.
- Consult with Senior Leadership to ensure department compliance to industry-best policies, procedures, and practices.
- Communicate with customers and vendors as necessary to ensure that any identified issues are resolved quickly and effectively.
- Process screens as needed based on volume and key client activity.
Qualifications/Requirements
- Minimum of two years of management experience overseeing operations or customer service staff.
- Proven-track record in effectively developing and leading team members, and delivering results through a highly engaged team.
- Bachelor’s degree (or equivalent) from an accredited College or University preferred.
- Strong interpersonal skills with an ability to motivate staff and produce impressive team results.
- Strong written and verbal communication skills with the ability to discuss technical issues clearly and concisely.
- Ability to foster collaborative relationships throughout the organization.
- Ability to manage and appropriately prioritize multiple, complex priorities, often with demanding time frames.
- Ability to multi-task with consistent and timely follow through.
- Ability to quickly analyze a situation, find a workable solution, and implement the proper steps.
- Be agile and experimental, bringing new ideas to the team and move at a fast pace to hit aggressive goals.
Eligibility Requirements
- Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
- Must be willing to work in Marietta, GA
- Must have unrestricted work authorization to work in the United States
- Must be 18 years or older