Event Manager

Under limited supervision, the Event Manager performs on-site work coordinating customer services during events in Overture Center for the Arts, responding to customers’ last-minute changes or requests and ensuring the best possible service is provided within the Center's capabilities. The Event Manager works closely with security staff, caterers, house technicians, maintenance, and others responsible for making Overture Center events a success and acts as the primary customer contact in the building during non-theatrical public and private events. Hours vary depending on events scheduled.

To successfully perform this job, the individual must be able to perform each essential job function satisfactorily. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

1. Represents Overture Center at events as primary customer contact and event liaison.

2. Implements event plan details using complex rooms booking program, event reports, and work orders.

3. Coordinates information regarding space usage, equipment requests, and general event services between various Overture Center departments security staff, coat check staff, house technicians, maintenance, and catering. Coordinates event details with all other activities in the building.

4. Accommodates on-site requests based on extensive understanding of building and equipment use policies. Assists external vendors with load-in, set-up, and load-out.

5. Enforces building policies, procedures, and regulations. Oversees events and ensures guests, vendors, equipment, and staff make it safely out of the building.

6. Provides certain technical and set-up support as needed. Inputs room use data into computer post-event and generates appropriate reports.

7. Performs related duties as assigned, including meeting current and potential clients

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform this job.

Education:

High school diploma/GED

2 years college or technical college coursework in Business Administration, Hotel Management, or related area preferred

Experience:

2 years experience coordinating services and enforcing rules and regulations, including at least 1 year in the entertainment and/or hospitality industry

Knowledge, Skills, and Abilities:

Basic knowledge of event set-up and coordination

Knowledge of audiovisual and other technical equipment preferred

Ability to learn computer operations applicable to areas of responsibility

Ability to deal effectively and communicate with customers of various age, socioeconomic, and ethnic groups

Ability to handle diverse circumstances and activities

Ability to understand and independently carry out direction and procedures

Ability to communicate effectively, both orally and in writing

Physical Effort and Working Conditions

The requirements and conditions described below are representative of the general environment the employee is exposed to on a day-to-day basis while performing this job.

Manual Dexterity:

Must be able to operate a computer and telephone

Physical Effort:

Ability to sit or stand for up to 10 hours per day

Equipment Used:

Computer, telephone, two-way radio

Working Conditions:

Required to use a two-way radio for work purposes