Patron Services Manager
JOB ANNOUNCEMENT
Chicago Sinfonietta, the nation’s most diverse orchestra, has an exciting open position for a Patron Services Manager
Position Title: Patron Services Manager
Status: Part-Time (16-28 hours/week), non-exempt. Occasional evenings/weekends.
Rate: $24-30/hr, DOE
Reports to: Director of Marketing & Patron Services
THE OPPORTUNITY
Chicago Sinfonietta is seeking to fill this critical position on its team to further the organization's work championing equity, diversity, and inclusion by creating community through bold symphonic experiences. This is a unique opportunity to work alongside one of today’s most dynamic, forward-looking organizations, within an environment of support and innovation. The Patron Services Manager is responsible for helping to build the Orchestra’s consumer base, by offering exceptional concert experiences, from ticket/ subscription purchasing to the onsite concert experience.
Duties and Responsibilities
· Acting as system superuser, manage the creation of all concerts, events, and subscription renewals in ticketing system. Monitor accuracy of website and sales paths.
· Represent Chicago Sinfonietta by staffing reception desk, box office phone line, and front-of-house at assigned performances and events. Provide excellent customer service, fully addressing patron questions or concerns.
· Process subscriptions, tickets, returns/exchanges, and comp requests, both online and via mail.
· Act as liaison to the performance venues and during concerts and other special events. Act as the main point-of-contact for ticketing on days of performances.
· Maintain accurate show files, performance show sheets, and organize operational inventory.
· Monitor patron accounts in Spektrix for accuracy and duplication.
· Provide sales and attendance reports, as needed. Build and extract patron lists, as needed.
· Assist with tracking and evaluation for website, email, and social media metrics.
· Assist with proofreading of marketing and ticketing materials.
· Assist with writing and posting on social media, as needed.
· Provide general administrative support to the Director of Marketing & Patron Services.
· Other duties as assigned.
Knowledge, Skills, and Abilities
- Strong interpersonal and customer service skills.
- Ability to prioritize and multi-task.
- Proficient in Microsoft Office; Prior experience using a POS or CRM system.
- Must have a flexible schedule and be able to work some evenings and weekends as needed.
- Passion for performing arts and/or classical music, highly desired.
Environment
- Standard office environment (90%), public venues (10%).
- Public venues generally in downtown Chicago (Symphony Center) and Naperville (Wentz Concert Hall).
Applications will be considered on a rolling basis. To apply, please submit a resume and cover letter (including salary requirements) to Noah Cline, Executive Assistant to the CEO, at ncline@chicagosinfonietta.org