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Marcus Performing Arts Center

Position Description

 

Job Title                            Event Associate  

Department                     Programming   

Reporting To                    Director of Programming and Education  

FLSA Status                      Non-exempt 

Employment Status        Part time 

Direct Report(s)              None 

 

JOB SUMMARY 

Under the direction of the Director of Programming and Education, responsible for contract fulfillment, artist services, and logistics coordination for the Programming department particularly during events. This position represents MPAC and will deliver the highest-level customer service to a diverse group of artists, guests and clients.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Serves as the venue representative to the client or tour manager throughout the event day.
  • Proactively oversee all event set-ups and activations, ensuring that the necessary equipment is prepared and delivered according to the event's needs, requests, and diagrams
  • Utilize event management system to review and monitor event details, communicate changes to appropriate teams, internal and external.
  • Assists with advance work to acquire, manage, and maintain event-specific information, and verify event requirements and requests with various internal departments such as Security, Front of House, Production, Engineering, Food and Beverage, Education, Parking, and Box Office.
  • Maintain relationships with external vendors, such as hotel and transportation contacts
  • Manage hospitality and other artist services for all Stage Events
  • Oversee events ensuring requested services are provided coordinating with engineering, catering, custodial services, production, front of house, security, parking, etc. to fulfill artist and client needs and adhere to MPAC policies and regulations, and to the contracts and budget.
  • Make requests to the Artist or their representative on behalf of the venue, such as for Photo/Video permissions or interviews.
  • Escort Artist(s), clients, guests around the building and grounds. Represent MPAC at trade shows. Promote programming and rentals department.

This job description provides the general nature and scope of responsibilities for this position. Please note other duties and responsibilities may be assigned or removed at any time.

QUALIFICATION REQUIREMENTS             

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or abilities required. 

 

Education and Experience

  • Minimum two years’ experience in event planning or event and catering sales
  • Experience with contract administration preferred.
    • Valid Driver's License

Knowledge, Skills and Abilities 

A commitment to the arts and arts education

Ability to be appreciative of diverse perspectives, and a commitment to the organization’s initiatives regarding racial equity, diversity, and inclusion (REDI)

Excellent verbal and written communication skills

Possess strong organizational & administrative skills.

Current proficiency with MS Office, including Word, Excel & Outlook.

Ability to professionally address customers, identify customer needs, provide accurate and timely information, and manage challenging situations under stress in a dynamic environment.

Ability to multitask while coordinating multiple projects/events.

Ability to work a flexible schedule including evenings, weekends, and occasional holidays.

 

 

WORK ENVIRONMENT / JOB SPECIFICATIONS    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Frequently move around the building, access secured areas, operate computers, telephones, and other office equipment.  While performing the duties of this job, the employee is required extensively to sit or to stand and operate, handle or touch objects, tools or controls. Occasionally move around the office and access or use computers, office equipment, and other pertinent supplies, space or equipment used to perform the duties of the position. Work with frequent interruption. The employee is frequently required to talk or hear and requires close vision. The employee is occasionally required to stand, walk, stoop, kneel or crouch and lift up to 20 lbs. Must have reliable transportation to travel to offsite businesses for events, programs, meetings, etc.