Domestic Violence Program Coordinator (LCPC/LCSW)

OUTREACH SERVICES COORDINATOR

FUNCTION: The Outreach Services Coordinator is a management position responsible for supervising service delivery, and organizing outreach initiatives for non-residential, community-based programs, which include the following: the Hospital Crisis Intervention Project (HCIP) at both John H. Stroger, Jr. Hospital and Northwestern Memorial Hospital. This is an outstanding opportunity for a human service professional with experience managing a portfolio of dynamic programs and leading a team of staff to achieve measurable results.

FT/PT: Full-time (40 hours a week)

CLASSIFICATION: Exempt

REPORTS TO: Program Director

SUPERVISES: HCIP Counselor/Advocates, and Outreach Services Interns

SCOPE OF RESPONSIBILITIES

Program Management and Development:

• Coordinate and supervise day-to-day operations of HCIP program sites.
• Conduct consistent case management and other meetings with staff and interns to ensure coordination of HCIP services.
• Coordinate HCIP training and outreach initiatives at Stroger, Northwestern Memorial Hospital, and other area hospitals/health care facilities.
• Liaise with administration and departments at CAWC’s off-site program locations including Stroger Hospital and Northwestern Memorial Hospital to continually develop mutually-beneficial working relationships that enhance program delivery.
• Serve as first point of contact for community partners wishing to coordinate services with programs under the Outreach Services umbrella; coordinate implementation with community partners as appropriate.

Team Leadership and Staff Supervision:

• Provide leadership, supervision and ongoing performance management to direct service staff at HPOP, HCIP and Haymarket Center to ensure high-quality and well-coordinated intervention services to program clients.
• Provide comprehensive training to new staff, as well as ongoing staff development and education.
• Serve as a resource for HPOP, HCIP and Haymarket staff as it relates to both program and administrative matters; ensure that assigned staff members implement program services and handle administrative responsibilities in accordance with CAWC policies and funder guidelines.

Funder and Other Contractual Obligations:

• Maintain service provision standards, documentation and client files in accordance with CAWC policies and funder guidelines.
• Assume responsibility for program audits related to HCIP and Haymarket services in compliance with funder guidelines.
• Assist with site visits from various funders and other entities upon request; represent HCIP and Haymarket programs during such site visits.
• Coordinate the collection and entry of all data in relation to HCIP and Haymarket services and review data for accuracy.
• Assist the Associate Director in the preparation of grant proposals related to HCIP and Haymarket services.
• Compile monthly, quarterly and yearly program reports related to HCIP and Haymarket services; ensure accurate and timely submission to funders.
• Prepare other reports on program services, statistics and outcomes for various funders, partners, CAWC staff members and other parties as needed.
• Coordinate implementation of and compliance with regulations required for staffing and service delivery at off-site program locations (Stroger Hospital, Northwestern Memorial Hospital, Haymarket Center).
• Acquire and maintain CDVP certification.

CAWC Internship Program:

• Support the master’s-level student internship program.
• Support in recruitment, training and supervision of student interns.
• Ensure adherence with college/university guidelines for internship program implementation.

General:

• Provide direct services to HCIP clients as needed.
• Represent CAWC at various community outreach and education events as appropriate.
• Serve as an occasional trainer for the CAWC 40-Hour Domestic Violence Training.
• Other responsibilities as assigned.

QUALIFICATIONS

Education, Certifications and Experience:

• Master’s degree in social work, counseling or a related field.
• Clinical licensure – e.g. LCSW, LCPC, etc.
• Illinois Domestic Violence Professional (ICDVP) certification required within one year of hire.
• Minimum three-five years of experience in a supervisory role in a social service or comparable agency.
• Experience managing complex, dynamic human service programs that require frequent communication with multiple stakeholders and high levels of resourcefulness.
• Demonstrated ability to work with a broad range of internal and external partners to develop relationships, facilitate collaboration, and achieve results.
• Demonstrated ability to execute strategy and to monitor and report on progress against accountability metrics and funder benchmarks.
• Demonstrated capacity to be self-directed and take initiative while maintaining harmony with program and agency strategy.

Personal Characteristics and Commitments:

• Excellent organizational and time-management skills, with strong attention to detail and a consistent ability to meet multiple deadlines.
• Excellent written and oral communication skills, along with public speaking aptitude.
• Collaborative and creative problem solver.
• High level of energy, with a positive, "can-do" attitude.
• Commitment to using an asset-based approach to both staff supervision/coaching and client service provision.
• Dedication to empowerment of women and children, as well as a commitment to and understanding of anti-oppression and social justice work.
• Capacity to work effectively with others of diverse age, language, race, ethnicity, sexual orientation, religious belief, mental/physical ability, and socioeconomic status.

General:

• Proficiency in MS Office applications including Word, Excel, PowerPoint, and Outlook.
• Availability to work a flexible schedule including evenings and weekends.

Preferred:

• Previous completion of 40-Hour Domestic Violence Training at an ICDVP approved site.
• Experience using and coordinating the use of centralized client data tracking systems.
• Experience in at least one of the core areas of program responsibility – counseling and case management, medical advocacy, or legal advocacy – as these areas relate to domestic violence.

No phone calls, please.

Job Type: Full-time

Pay: $75,000.00 - $82,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Master's (Required)

License/Certification:

• LCSW or LCPC license (Required)
• Domestic Violence 40-Hour Training Certificate (Preferred)

Work Location: Multiple locations