IT Fellowship

About Concern Worldwide

Concern Worldwide is an international humanitarian organization committed to the relief, assistance and advancement of the poorest people in the least developed countries of the world. Founded in Ireland in 1968, Concern Worldwide has over 4,700 personnel working in 25 countries across the globe. Concern believes in a world where no one lives in fear; where all have access to a decent standard of living and the opportunities essential to a long, healthy and creative life. Our mission is to help people living in absolute poverty achieve major improvements in their lives, improvements that are sustainable without ongoing support from Concern.

We believe in creating a culture of inclusion where everyone feels empowered to bring their full, authentic selves to the workplace. Building a diverse and inclusive team is an absolute necessity to deliver the solutions needed to achieve our core mission, because without promoting justice and equality, we cannot eliminate extreme poverty.

Concern Worldwide US (CUS) is an independent affiliate of Concern Worldwide, with offices in New York, Chicago, and Los Angeles. CUS advances the Concern Worldwide mission through mobilizing financial and human resources, as well as influencing and activating networks in the US to elevate programs globally.

Concern Worldwide US is seeking highly motivated individuals to join its 2024 Summer Fellowship Program. Concern’s fellowship program is an excellent opportunity for individuals to work alongside dedicated, experienced staff to learn about Concern’s mission and vision and the many mechanisms that come together to create an effective humanitarian organization.

About the Fellowship

As a Concern Worldwide US fellow, you will have the opportunity to learn about and gain exposure to the breadth of Concern’s portfolio of work which includes international humanitarian and development programming, grants management, communications and marketing and IT. Through your day-to-day assignments, as well as experiential learning opportunities such as brown bag presentations, your fellowship experience will provide you with an opportunity to work on engaging, high impact projects for a large international NGO. Concern Worldwide US especially seeks to provide opportunities for students from underserved or underrepresented communities living in and around New York City.

Information about specific fellowship:

As a Concern Worldwide US fellow will have the opportunity to learn about and gain exposure of expanded IT infrastructure at Concern Worldwide U.S. that includes but is not limited to Network Systems, Server Management, Assets Management, Cyber Security and Microsoft O365 Platform. During the fellowship program, the fellow will have opportunity work and interact with a team of professional of different departments that will give a strong understanding to a fellow to work in a professional environment. 

At the end of the fellowship program, the fellow will be able to troubleshoot physical network issues, provide technical support, implementing Cyber Security tools and practices, and understanding the importance of securing Information Systems and much more. 

Students currently enrolled in an undergraduate  program are eligible to apply.  All academic fields will be considered.

Responsibilities:

• Working with IT Manager and assist Concern US IT Users - related issues and providing desktop support in hybrid working environment. 
• Learning how to create a positive and successful support experience for users. 
• Learn how to troubleshoot connectivity issues on wired and wireless networks. 
• Gaining an understanding of physical network maintenance and troubleshooting. 
• Opportunity of working in Data Room and understanding WAN, LAN connectivity and infrastructure. 
• Projects:
  • Assist IT Manager in revamping Data Room cabling.
  • Assist IT Manager in installing New WAN connectivity that includes, collecting quotations, develop comparative statements, and perform cost benefit analysis and installing media convertors while working with service providers. 
  • Assist IT Manager in re-verification of fixed and portable assets of CUS using Asset Sonar. 
  • Assist IT Manager in encrypting staff computers, removing unwanted software from client machines, providing technical support to staff using RMM tools. 

Requirements: 

• Currently enrolled as an undergraduate or graduate student preferably in Computer Science, Computer Engineering, and/or Information Systems.
• Must have working knowledge of Windows and MAC OS and MS Office products (Word, Excel, etc.)
• Basic knowledge of MS Share Point Design and apps. 
• Basic knowledge of Windows Server administration including Active Directory, DNS, DHCP and Print Servers.
• Basic knowledge of Computer Networks that includes Network Topologies, Network devices and tools.
• Basic knowledge of Cyber security defense strategy and tools. 
• Basic knowledge of RMM tools. 
• Basic knowledge of cloud based Asset Management System.
• A highly motivated self-starter with the ability to work with minimal supervision.
• Flexibility to meeting changing deadlines, priorities, and ability to manage multiple tasks.
• Effective communication skills.
• Commitment to the core values and vision of Concern Worldwide.
• Candidates must be currently authorized to work in the US.

Structure and Compensation: 

The fellowship will begin Tuesday, June 11, 2024, and conclude Friday, August 16, 2024. 

Fellows are expected to be in the office every Tuesday & Wednesday during the course of the fellowship. Fellows are expected to work a minimum of 16 hours per week. The program will run for a period of 10 weeks.

The fellowship program is compensated through a $3000 stipend to be paid semi-monthly.