Box Office Associate
Marcus Performing Arts Center
Position Description
Job Title Part-time Box Office Associate
Department Box Office
FLSA Status Non-Exempt
Employment Status Part Time
JOB SUMMARY
Under the direct supervision of the Box Office Managers and Event Ticketing Supervisors, the Box Office Associate provides exceptional customer support through calls and ticket windows sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Acts as the Marcus Center representative to the public and tenants before and during the show.
- Waits on, sells, provides information to and/or exchanges tickets for window, phone and mail customers.
- Addresses problems and potential problems including patron seating dilemmas and customer complaints.
- Completes an end-of-day cash reconciliation “check out.”
- Keeps Box Office clean, supplied and orderly.
SCHEDULING REQUIREMENTS
- Weeknight as well as afternoon and evening shifts on Saturdays & Sundays.
- Availability must include at least two weeknight shifts and two weekend shifts.
- Actual scheduled hours vary from week to week depending on need, with typical schedule between 10-20 hours per week.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
High School Diploma, college experience preferred. Previous customer service experience preferred. Previous cash handling/reconciliation experience preferred.
Reasoning Skills
Ability to prioritize workload and solve practical problems. Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to remain calm while under pressure.
Communication Skills
Ability to clearly communicate detailed information to the general public, vendors, Marcus Center tenants and other employees both in person, online and over the phone. Ability to effectively present information and respond to questions with patience. Ability to read, analyze and interpret instructions and documents. Ability to write standard documentation.
Other Skills and Abilities
Ability to add, subtract, multiply and divide all units of measure using whole numbers, common percentages and decimals. Ability to operate various office equipment including a phone, computer (knowledge of Excel), and ten-key calculator. Must be capable of operating custom ticketing software: Archtics by Ticketmaster and Tessitura by Impressario or others as indicated by the Marcus Center.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is required to stand, sit, talk or hear and use hands to finger, handle or touch extensively. The employee is occasionally required to walk, stoop, kneel, crouch or crawl and reach above the shoulders. The ability to lift up to 10 pounds is required. Close vision and the ability to adjust focus are required.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is moderate.
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Marcus Performing Arts Center is an equal opportunity employer.